Refunds and Returns:
Cancelation Fee: Any order canceled after a tracking number has been assigned and order status has been updated to "shipped" in our system will have a 15% cancelation fee deducted from the refund.
Restocking Fee: Returned items that are neither defective nor damaged, or that were ordered in error on the customers behalf will have the shipping charges from the original order and a 15% restocking fee deducted from the refund.
Order Processing Times: Orders for in stock products are processing/shipping within 3 business days, however transit times for all major carriers vary, and you may experience delays in receiving your item. Please ensure any firearm orders are complete with information for the FFL you’d like to use for your transfer to prevent any delays.
Additional Items and Substitutions: Call or email our distribution warehouse ASAP if a change or addition is needed on an order. Once the order is picked in our system, we can not alter it and a new order for the additional items must be placed. We may combine multiple orders into one shipment, but we can not refund any additional shipping charges you may incur.
Address changes & FFL updates: If you need to update your shipping address or FFL information on an order, please email (email@example.com) as soon as possible with the correct information, referencing your order #. We try to process our orders as soon as possible, so to minimize any issues, please review your order thoroughly before submission to verify all information is correctly displayed.
Package Protection for Damaged/Missing Items: Once the order has been picked up by your selected carrier, we can not control what happens to the package. Packages go missing and/or get damaged infrequently, but anyone that has dealt with these carriers knows that packages endure abuse from time to time. For these reasons, we have partnered with Route Package Protection, to provide a worry free, hassle free claims process for missing or damaged shipments. If you opt in for Route Package Protection upon checkout, you’ll receive detailed information directly from Route on what to do if a package is damaged, missing contents due to damage, or if it never arrives.
Received Wrong Item: In the rare case there is an issue with your order, please email us at firstname.lastname@example.org with an explanation of what the issue is, include pictures if necessary, and include your order number so we can quickly look up your order.