Refunds and Returns:
-- Any order placed for a product not allowed in your state will be canceled and refunded. A popup message at checkout will warn about verifying legality of products in your state. This popup needs to be closed/acknowledged prior to placing your order
Ordering/Shipping:
Order Processing Times: Orders for in stock products are typically processing/shipping within 3 business days, however transit times for all major carriers vary, and you may experience delays in receiving your item.
Additional Items and Substitutions: Email info@newfrontierarmory.com AS SOON AS POSSIBLE if a change or addition is needed on an order. Once the order is packed, we cannot alter it and a new order for the additional items must be placed. We may combine multiple orders into one shipment, but we cannot refund any additional shipping charges you may incur.
Address changes & FFL updates: If you need to update your shipping address or FFL information on an order, please email info@newfrontierarmory.com as soon as possible with the correct information, referencing your order #. We try to process our orders as soon as possible, so to minimize any issues, please review your order thoroughly before submission to verify all information is correctly displayed.
As soon as an order ships, we cannot make any changes to an order. If you need to update your shipping address or FFL information on an order, please email info@newfrontierarmory.com as soon as possible with the correct information, referencing your order #.
Tracking Numbers: Based on shipment history in your area, a different carrier than the one chosen at checkout may be used. If your tracking number doesn't seem to be working, keep in mind USPS tracking numbers are all numerical and may take 24-48 hours to update.
Package Protection for Damaged/Missing Items: Once the order has been picked up by your selected carrier, we cannot control what happens to the package. Packages go missing and/or get damaged infrequently, but anyone that has dealt with these carriers knows that packages endure abuse from time to time. For these reasons, we have partnered with Route Package Protection; to provide a worry-free, hassle-free claims process for missing or damaged shipments. If you opt in for Route Package Protection upon checkout, you’ll receive detailed information directly from Route on what to do if a package is damaged, missing contents due to damage, or if it never arrives.
Received Wrong Item: Email info@newfrontierarmory.com and we'll get back to you ASAP with a resolution for the error.
Free Shipping: Orders that exceed $300 after all discounts are applied qualify for free shipping. Orders with free shipping will ship via USPS..